Lifetime Diamond Warranty

Free Lifetime Warranty

Every diamond engagement ring and wedding band purchased from Thom Duma Fine Jewelers is backed by our free lifetime warranty.*

We will repair, clean, and inspect your jewelry free for life! All work must be verified by an authorized representative of Thom Duma Fine Jewelers for the Lifetime Warranty to remain valid. Your lifetime warranty will NEVER be void as long as you have your jewelry inspected every six months and recorded on this document. If you miss a six month check-up, bring your jewelry in for an inspection, if everything looks ok, your warranty will be reinstated and noted. Each time TDFJ inspects your jewelry, it will be covered for the next 6 months**

What is covered?

Free Diamond Replacement- If any side diamond on your ring chips, cracks or separates from its mounting, we will replace it free of charge with a diamond of equal value.
Free Diamond Tightening- To prevent diamond loss, we recommend that you have us tighten your diamonds regularly.
Free shank replacement.
Free head replacement.
Free re-tip prongs
Free repair on any part of the mounting.
Free ring sizing(s).
Free soldering of your rings.
Free Rhodium Finishing- We offer this free service to ensure your ring maintains its optimum brightness and luster.
Free polishing and refinishing- Eliminate normal wear and tear that can dull your jewelry.

We will do everything within our power to complete all the above services WHILE YOU WAIT. Some services may require more time to complete the repair in order insure the integrity of the ring and will be done as soon as possible. Remember ALL jewelry repairs are done on premise by our Master Goldsmith.

* The Lifetime Warranty does not apply to or cover accidental loss or theft of the jewelry. Center diamond damage or loss is not covered. TDFJ strongly urges you to insure all your jewelry for causality or loss.

**This folder must be presented with every six month inspection in order for your records to be updated and the warranty to be current.

Lifetime Diamond Trade-In Upgrade

We are always happy to receive one of our diamonds back when you are ready for an upgrade!

To upgrade your diamond bought from Thom Duma Fine Jewelers:

We will return to you the exact price you paid for your diamond (excluding tax) towards the purchase of your new diamond
All original diamond certificates must accompany the return*
Upgrade must be 2x the original purchase price of the trade-in
Diamond(s) must be in the original condition with no damage
All mountings, due to wear, will be accepted as part of the trade-in and will be valued at the price of gold/platinum at the time of trade-in and a credit will be given for any side diamonds

Purchased your diamond bridal engagement ring somewhere else? No Problem! To upgrade diamonds purchased at another jeweler:

Just bring any paperwork you may have about your diamonds- such as a diamond certificate*
All mountings, due to wear, will be accepted as part of the trade-in and will be valued at the price of gold/platinum at the time of trade-in and a credit will be given for any side diamonds
Upgrade must be 2x the determined fair market value of the trade-in

*TDFJ can get the diamond recertified. However, a $500 fee will be assessed.

Lifetime Appraisal Service

Every piece of jewelry purchased from TDFJ will receive a free appraisal for insurance purposes. Upon request, we will provide free updates from year to year.

Money Back Guarantee

If you are not completely satisfied – for any reason – you may receive a full refund within 15 days of the purchase date, as long as the merchandise is in its original condition. You may also exchange the merchandise for a full credit towards another purchase of equal or higher value within 30 days of the purchase.*

*The only exceptions to our return policy are any items that are special ordered, altered or custom created. Special orders are any items not in our stock and were ordered per your request. Alterations include any modifications done to a ring that alters its original state.