All items are shipped via insured "signature required" shipping services. We will ONLY ship to the verified billing address for credit card transactions. There is No Indirect Delivery. We will not be held responsible for any package lost due to a customer having signed a "signature release form" which would authorize the carrier to leave the package in front of the door. Thom Duma Fine Jewelers will not be held liable for late packages due to the carrier's fault or act of nature. If the ordered package does not arrive on the given date, please contact us immediately. Any undelivered items must be reported to us within 48 hours of the promised arrival date. In the case that a package is refused or deemed undeliverable, and thus returned to us, any charges incurred will be the sole responsibility of purchaser.